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Reports & Complaints Module

Track a Report, Complaint, or Grievance from Receipt Through Response, Escalation, or Closure

Banks may receive complaints, reports, and grievances requiring investigations, hearings, correspondence, and responses, or that may develop into judicial disputes. When each step is managed in a different source, it becomes difficult to prove the full sequence or compliance with deadlines.

The module provides one file containing the entity, parties, subject, documents, investigations, hearings, grievances, follow-ups, and decisions, with the ability to link it to a consultation or subsequent case.

Reports & Complaints Module
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What Does the Module Display / Manage?

  • Reports, complaints, and grievances within legal scope.
  • Entities and parties and their capacities.
  • Follow-ups, investigations, and hearings.
  • Official responses, decisions, and recommendations.
  • Deadlines and required documents.
  • Links to cases, consultations, and risks.

Questions This Module Answers

  • What is the file status?
  • What was the latest action or response?
  • Is there an upcoming hearing or deadline?
  • Which documents are missing?
  • Does it require a consultation or litigation?

How Does It Help Firm Management and the Team?

Manages the file and helps ensure consistency of responses and decisions.

Monitors files with regulatory impact.

Sees sensitive files and reputational risks.

Organizes attachments, deadlines, and correspondence.

Value & Operational Return

  • Unify the report and complaint process.
  • Reduce lost responses and documents.
  • Improve readiness before official authorities.
  • Facilitate transition into consultation or litigation.
  • Document decisions and corrective actions.
  • Analyze recurring patterns and sources of risk.

This module gives the bank control over sensitive files before they become a dispute or regulatory risk.