Every insurance claim begins in a different department depending on its type: Motor Claims, Non-Motor Claims, or Finance in the case of defaulting customers. When each department creates its files in its own way without a unified template, Legal Affairs may receive incomplete data and attachments upon referral, leading to repeated requests for missing documents.
The Registration Module provides a unified entry point for creating an incident file or defaulting-customer file directly from the source department: Motor Claims creates a motor-accident file, Non-Motor Claims creates an incident file, and Finance creates a defaulting-customer file, with procedures tracked for each file and separate reports for each department before referral to Legal Affairs.
