The Claims Department (motor and non-motor) begins working on an incident file long before referring it to Legal Affairs: identifying transactions with a judicial status, creating the initial incident file, completing its data, then reviewing it and obtaining approval from the designated reviewer. When this stage is managed manually outside a unified system, files eligible for referral may not be ready on time, and Legal Affairs may receive files with incomplete data or attachments.
The Compensation Module gives the Claims team a dedicated workspace to manage the register of incidents with a judicial status, create and complete incident files using the approved template, review them, and formally approve referral to Legal Affairs. The file remains linked to Claims for follow-up of financial notifications and amounts resulting later from settlement or litigation decisions.
